Please read and follow the instructions below before you return items to us. Once you encounter any questions, feel free to contact us anytime. Our Customer Service will gladly provide considerate online support for you.
Please assure you get across our return policy and ensure to agree with all criteria before physically sending any items back to us.
1. Quality Issue: Our products do not work well once you receive it or it encounters crash in delivery causing you fail to use it. In this situation, our return policy is open to you. And we will return full refund to you.
2. Non Quality Issues: In some particular situation, our return policy can be open to you unless you have negotiated with our customer service about your particular problem, and in this condition we will charge you 10% handling fee.
3. Shipping options for return items: When you decide to return the items to us, please use simple airmail or EMS, and ship it to the address our customer service gives to you. Please do not use DHL, UPS, FEDEX, TNT or any other couriers, because we can not get your return item, and we will not responsible for that.
Mix-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you in this situation. Please aware of this.