Ordered a 2010 2 button Honda civic key. The key I received was cut properly but could not be programmed. All attempts to solve this problem were ended with, 'We can not help you if we don't know what machine was used to program the key.'
The place that cut the key used the same machine to cut and program other keys with no problem.
While on 'chat' I had to wait several minutes between each statement for a response.